| Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

 

PRODUCT

What size should I order ?

Infants’ feet are delicate and fragile and must be looked after very carefully when your child is learning to walk. Please refer to the Advice page to help you choose your Robeez products.

Are Robeez products of good quality ?

Children’s safety is our priority at Robeez, which is why:
• Each shoe production batch undergoes an optimised quality control programme.
• All our products comply with European safety requirements and standards.

 

DELIVERY

Which countries do you deliver to ?

Robeez delivers to 9 European countries. Metropolitan France, German, Austria, Belgium, Ireland, Luxembourg, the Netherlands, Switzerland and Great Britain.

What delivery methods do you use ?

Robeez offers delivery by Colissimo and TNT for Metropolitan France.
Only delivery by TNT is available for the other European countries.
What are the delivery times?
Delivery times are 48 to 72 hours from dispatch for Colissimo deliveries and 24 to 48 hours for TNT deliveries.

What are the delivery charges ?

Colissimo deliveries are invoiced at 5 euros.
TNT 24-hour “Relais Colis” deliveries are invoiced at 6 euros.
TNT 24-hour deliveries to the home are invoiced at 7 euros.

 

RETURNS AND EXCHANGES

How do I return an article ?

If you have bought your Robeez shoes from a retailer or via another website, please contact them directly. To exchange or return a product bought online from the Robeez site, please refer to our Returns and Exchanges page for all the options we offer according to the case.

How long do I have to return an article ?

Robeez products may be returned or exchanged within 45 days of the order.

GIFT SERVICE

What is the gift service ?

When you order, you can attach a card and personal message for the recipient. We also offer a superb gift wrap service that adds a special touch to any gift.

What does the gift wrap look like ?

Our gift wraps are designed for all occasions. The restrained colour is suitable for both little boys and little girls. All our gift wraps include a personalised card.