FAQ

Frequently asked questions. Got a question? Check out our frequently asked questions.

FAQ

Frequently asked questions. Got a question? Check out our frequently asked questions.

Robeez shoe size

Your little one's feet are delicate and sensitive and particular care needs to be taken when they are learning to walk.

View size guide

Quality

Here at Robeez, we make children's safety our priority. This is why:

  • Each production batch of shoes is subject to maximum quality control checking.
  • All our products comply with European requirements and safety standards.

Delivery

Robeez delivers to 9 European countries: mainland France, Germany, Austria, Belgium, Ireland, Luxembourg, Netherlands, Switzerland and Great Britain.

Robeez offers delivery via Colissimo within mainland France. For other European countries, UPS delivery is the only method available.

Deliveries take 3 to 4 DAYS from dispatch for delivery by UPS.

UPS delivery is billed at 4.95€ for an order on Robeez.eu.
UPS Acess Point delivery is billed at 3.95€ for an order on Robeez.eu.

Return

If you have bought your Robeez shoes from a retailer or via another intermediary website, please contact them directly. To exchange or return a product bought online from the www.robeez.eu website, please see 'Returns and exchanges' for the various possible options.

Robeez products can be returned and exchanged within 45 days following the order.

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