Frequently Asked Questions
Which shoe size should I order?
Your little one's feet are delicate and sensitive and particular care needs to be taken when they are learning to walk.
Are Robeez products high quality?
Here at Robeez, we make children's safety our priority. This is why:
- Each production batch of shoes is subject to maximum quality control checking.
- All our products comply with European requirements and safety standards.
Which countries do you deliver to?
Robeez delivers to 9 European countries: mainland France, Germany, Austria, Belgium, Ireland, Luxembourg, Netherlands, Switzerland and Great Britain.
Which delivery methods do you use?
Robeez offers delivery via Colissimo within mainland France. For other European countries, UPS delivery is the only method available.
How long does delivery take?
Deliveries take 3 to 4 DAYS from dispatch for delivery by UPS.
What are the delivery charges?
UPS delivery is billed at 4.95€ for an order on Robeez.eu.UPS Acess Point delivery is billed at 3.95€ for an order on Robeez.eu./
How do I return an item?
If you have bought your Robeez shoes from a retailer or via another intermediary website, please contact them directly. To exchange or return a product bought online from the www.robeez.eu website, please see 'Returns and exchanges' for the various possible options.
How much time do I have to return an item?
Robeez products can be returned and exchanged within 45 days following the order.
What does the gift wrapping look like?
Gif wrapping will be soon disponible on Robeez.eu